Launched in 2015, Incognito is a relative newcomer to the VPN market and is quickly gaining accolades for its excellent network and focus on anonymity. They have been featured on a number of technology blogging platforms and also feature highly on review sites such as this one.
Website: The website is nicely designed, it’s dark and really conveys its message of anonymity. It’s clear from the start the team behind Incognito VPN approached the project with a clear objective of addressing the section of the market concerned about online anonymity. The site is well laid out, has a simple primary navigation and articulately explains the features that the product has to offer. The site also features a page focused on ‘taking back the web’ and nicely links off to the Open Rights Group and Save The Internet.
Plans and Pricing: Incognito offer 3 plans - cleverly (or maybe not) named Cloak, Disguise and Anonymous; each plan offers a little more than the plan before with the most common notable differentiators being no. of permitted simultaneous connections and SmartDNS. 1 and 12 month terms are offered with the longer commit providing more value. Incognito VPN will set you back between $4.95/mo to $9.95/mo depending on which plan takes your fancy.
Features: For a company that was only launched this year, Incognito is certainly not a company who are lacking in their feature set. Their users not only benefit from an impressive range of available protocols, but they also gain access to nearly 40 locations in over 30 countries. The product also comes with a custom built web proxy. accessible from the customer dashboard. As you will read below Incognito provide their users with free mobile applications and can boast an impressive network uptime of 99.999%
Security & Protocols: Incognito provides it customers with a varied selection of protocols Options are available for their users to connect to the service using PPTP, L2TP/IPsec, IKEv2 and OpenVPN. For users wanting the most secure connection, we recommend using the OpenVPN protocol. The protocols can be freely changed at anytime using the settings window in the desktop client.
Incognito notes in their T&C’s and in their KB articles that they do not monitor your activity, meaning they do not record what websites you visit - they do however record which IP address your inbound connection is from and also state that they monitor bandwidth usage (but do not restrict it).
Customer Support: Support is accessed via the help center where users of Incognito VPN can browse the knowledgebase, submit a support ticket or initiate a live chat. The knowledgebase is very informative and has a search function that works very well indeed. We spent some time testing both live chat and email support - we received a response from the support ticket we submitted in just under 5 hours and live chat took just over 15secs to connect to an agent.
Customer Dashboard: The customer dashboard of Incognito VPN is where their customers can take control of their account. All changes relating to account details, billing and account add-ons is managed from within the dashboard, in addition, customers can also get access to manual configuration instructions and a web based proxy service. The design is very clean and provides a pleasant user experience.
Desktop Client: It’s difficult to find a flaw with Incognito VPN’s desktop client - it has a brilliantly simple UI and focuses on what is most important to the user; locations and connecting. The client has the server list docked on the left side is a side bar, and the main panel shows connection options and information. Settings are easily accessible and have protocol selection, IP settings and behavioural preferences for startup/battery power etc. The tray/taskbar icon also has a useful sub menu for quick connections to recently utilised servers.
Mobile: Whilst Incognito supports a wide variety of mobile devices through manually configuring the devices native vpn clients, Incognito also offer Android and iOS users dedicated applications for managing connections and locations. We tested the Android application on a Samsung Galaxy S5 and found it to be simple and incredibly fast. We experienced almost no drop in speeds over wifi of 30mbps when connected to a server on the side of the planet. We haven’t tested the iOS application, so are unable to comment on it - however if it is anything like the Android application it is sure to be great.
Conclusion: To summarise, Incognito is a VPN provider that focuses primarily on protecting its customers anonymity and privacy. The product is very well thought out and has a very intuitive design - for users who do not wish to use the downloadable client, then a great knowledge base, packed with tutorials is available to walk the user through manual configurations. The pricing structure is super competitive and positions Incognito VPN as one of the best value for money products in the marketplace. Combine all this with a great feature set and varied protocol offering and you’re left with a product that we highly recommend to our readers.